Shipping policy

SHIPPING

We will process your order within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly longer, but we strive to get your orders out as quickly as possible.

We offer several shipping options to accommodate your needs:

  • Standard Shipping: Delivered within 3-7 business days. (Australia Only)
  • Express Shipping: Delivered within 2-3 business days. (Australia Only)
  • International Shipping: Delivered within 10-15 business days.

Shipping rates vary depending on the shipping method selected, the weight of the package, and the destination. Shipping costs will be calculated and displayed at the checkout before you complete your purchase.

Please ensure that your shipping address is accurate and complete to prevent any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

In the event of delivery delays, lost packages, or damaged items, please contact our customer service team for assistance. We will work with you to resolve any issues and ensure that you receive your order in a timely manner.

We offer free standard shipping on orders over $150 AUD. Free shipping eligibility may vary during promotions or sales events.

International Shipping

We currently ship to select international destinations. International shipping rates and delivery times vary depending on the destination. Customers are responsible for any customs duties, taxes, or import fees incurred upon delivery.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order with the provided tracking number.

We are unable to ship to P.O. boxes, APO/FPO addresses, or certain international destinations. Additionally, some items may be restricted from shipping to certain locations due to legal or logistical constraints.

Holiday Shipping

During peak holiday seasons, shipping carriers may experience delays due to increased volume. We recommend placing your orders early to ensure timely delivery during these periods.